Frequently Asked Questions

Everything you need to know about shopping with Zig-Zag Apparel.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

Zig-Zag Apparel is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with Fair Trade certified factories.

Can I track my package after it ships?

Yes! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.